Terms of service

Terms of Service

Welcome to Kink Collective. By visiting our website, browsing our products, placing an order, or using any part of our online store, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. Age Requirement

Kink Collective sells adult-oriented products intended for customers aged 18 or older.

By using this website or placing an order, you confirm that:

You are at least 18 years old.
You are legally permitted to purchase adult novelty and intimacy products in your location.
You are purchasing products for personal, lawful use only.

Kink Collective reserves the right to cancel or refuse any order if we believe the purchaser does not meet the age requirement.

2. Product Information

We make every effort to display product descriptions, images, pricing, availability, and specifications as accurately as possible. However, we do not guarantee that all information on the website is error-free.

Product colors, packaging, sizes, and details may vary slightly from images due to manufacturer updates, screen settings, or supplier changes.

Kink Collective reserves the right to correct errors, update product information, change pricing, or cancel orders affected by incorrect information at any time.

3. Personal Use and Safety

All products sold by Kink Collective are intended for responsible adult use. Customers are responsible for reading product instructions, warnings, ingredients, care guidelines, and safety information before use.

Kink Collective is not responsible for injury, misuse, allergic reaction, discomfort, improper cleaning, improper storage, or use of any product in a way not recommended by the manufacturer.

Use all products with care, communication, consent, and common sense. If irritation, discomfort, or a medical concern occurs, discontinue use immediately and consult a medical professional.

4. Health and Hygiene Policy

Because our products are intimate personal-use items, all sales are final on opened, used, worn, unsealed, or tampered-with products.

For health and safety reasons, Kink Collective does not accept returns or exchanges on intimate products once they have left our possession, unless the item arrives damaged, defective, or incorrect and is reported within the required time frame.

Please review our Return & Refund Policy for full details.

5. Orders and Payments

By placing an order, you agree that all information provided is accurate, complete, and current.

Payment must be received and approved before an order is processed. Kink Collective reserves the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, inventory issues, policy violations, or misuse of the website.

6. Order Processing and Shipping

Orders are processed as quickly as possible. Processing and shipping times may vary depending on product availability, order volume, carrier delays, holidays, weather, or other circumstances outside our control.

Kink Collective is not responsible for delays caused by shipping carriers.

Customers are responsible for entering the correct shipping address at checkout. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.

7. Lost, Stolen, or Delivered Packages

Once a package is marked as delivered by the shipping carrier, Kink Collective is not responsible for lost, stolen, misplaced, or missing packages.

If your package is marked delivered but you cannot locate it, please contact the shipping carrier directly. We recommend shipping to a secure address whenever possible.

8. Discreet Packaging

Kink Collective values customer privacy. We make reasonable efforts to package orders discreetly when possible. However, shipping labels, carrier requirements, customs forms, or payment statements may still include necessary business, shipping, or transaction information.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

You may be required to provide:

Your order number
Clear photos or video of the item
Photos of the packaging
A brief description of the issue

If approved, Kink Collective may offer a replacement, store credit, or refund at our discretion.

10. Product Availability

Product availability is not guaranteed. Items may sell out, become discontinued, or be unavailable due to supplier changes.

If an item becomes unavailable after purchase, we may contact you with options, including a replacement, store credit, refund, or order adjustment.

11. Promotions, Discounts, and Gift Cards

Discount codes, promotions, store credits, and gift cards may be subject to additional terms, expiration dates, usage limits, or restrictions.

Promotions cannot be applied retroactively to previous purchases unless stated otherwise. Kink Collective reserves the right to modify, cancel, or refuse promotions at any time.

12. Prohibited Use

You agree not to use this website or our products for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You may not:

Use the website to commit fraud
Attempt to access restricted areas of the website
Copy or steal website content, images, branding, or product descriptions
Harass, abuse, or threaten our staff or customers
Submit false information
Violate any applicable laws or regulations

Kink Collective reserves the right to block access, cancel orders, or refuse service to anyone who violates these terms.

13. Intellectual Property

All branding, website content, product descriptions, graphics, logos, images, designs, text, and layout elements belonging to Kink Collective are protected intellectual property.

You may not copy, reproduce, distribute, alter, or use our content without written permission.

14. Third-Party Products and Links

Kink Collective may sell products manufactured by third-party companies or link to third-party websites, services, or platforms.

We are not responsible for third-party websites, policies, product changes, manufacturer claims, or external content. Customers should review any third-party policies before interacting with outside websites or services.

15. Limitation of Liability

Kink Collective is not liable for any direct, indirect, incidental, accidental, personal, emotional, physical, financial, or consequential damages resulting from the purchase, use, misuse, inability to use, or handling of any product purchased from our store.

By purchasing from Kink Collective, you agree to use all products responsibly and at your own discretion.

16. No Medical Claims

Products sold by Kink Collective are not intended to diagnose, treat, cure, or prevent any medical condition.

Any product descriptions related to performance, enhancement, wellness, pleasure, or intimacy are for general informational and marketing purposes only. Results may vary by individual.

Consult a qualified medical professional before using any product if you have medical concerns, allergies, sensitivities, injuries, health conditions, or are taking medication that may affect product use.

17. Privacy

Your privacy matters to us. Information collected through our website is used to process orders, communicate with customers, improve our services, and operate our business.

Please review our Privacy Policy for more information about how customer information is collected, used, and protected.

18. Changes to These Terms

Kink Collective reserves the right to update, modify, or replace these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted constitutes acceptance of the revised terms.